Terms of Service

The terms on which you may use ClauseClear, whether as a shopper or as a merchant. Please read carefully.

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1. About these terms

ClauseClear is a trading brand of PJ Consulting Group Ltd, a company registered in England & Wales under company number 13298258 (“we”, “us”, “our”). Our registered office is on file at Companies House and is available on written request to hello@clauseclear.co.uk.

These terms apply to two categories of user:

  • Shoppers — visitors who use the free /check tool, view ClauseClear Verified pages, or interact with the ClauseClear embed displayed on a merchant’s website. Sections 2 and 4–9 apply to you.
  • Merchants — UK businesses who sign in to the merchant dashboard, run audits, approve summaries, and install the ClauseClear embed on their websites. Sections 3–9 apply to you.

By using ClauseClear you agree to these terms. If you do not agree, please do not use the service.

2. What ClauseClear is — and isn't

ClauseClear is an automated transparency tool. We read merchant Terms & Conditions and translate the key elements (cancellation, auto-renewal, fees) into simpler terms a shopper can read in under a minute. We also flag where terms do not currently meet the requirements of the Digital Markets, Competition and Consumers Act 2024 (the “DMCC Act 2024”) and related UK consumer-protection law.

ClauseClear is not a law firm. ClauseClear is not authorised by the Solicitors Regulation Authority (SRA). Nothing on ClauseClear is legal advice. Nothing on ClauseClear creates a solicitor-client relationship. The ClauseClear summary is a brief on key elements only and is not a substitute for reading the merchant’s full Terms & Conditions before you accept them.

ClauseClear does not enforce the DMCC Act 2024 or any other UK consumer- protection statute. Enforcement is the role of the Competition and Markets Authority (CMA) and other competent regulators. For advice on how the law applies to your specific circumstances, please consult a regulated solicitor.

3. Merchant terms

3.1 Account and authority

To open a merchant account you must be authorised to act for the business whose Terms & Conditions you submit. By signing in you confirm that you have that authority and that the contact details you provide are accurate.

3.2 Submitted content

You retain ownership of the Terms & Conditions you submit. You grant ClauseClear a non-exclusive, royalty-free licence to process the text for the sole purpose of running audits, generating simpler-terms summaries, and displaying the approved summary on a ClauseClear Verified page or via the embed script you install.

You warrant that you have the right to submit the Terms & Conditions and that they do not infringe any third party’s rights.

3.3 Approval gate

ClauseClear generates a draft simpler-terms summary using a deterministic rules engine and the Claude Haiku language model with anti-advice safeguards. The draft is not published to shoppers until you, the merchant, explicitly review and approve it. You are responsible for the accuracy of the approved summary as it relates to your business.

If your underlying Terms & Conditions change, the badge auto-downgrades until a new audit is approved. It is your responsibility to re-audit when your terms change.

3.4 The badge and the embed

When your audit overall status is GREEN and you have approved the simpler-terms summary, ClauseClear will issue a verified badge for your T&Cs page via our embed script. You are responsible for installing the embed correctly and for not displaying the verified badge on any page where the audit is no longer current.

3.5 Fees

Current tier prices are published at clauseclear.co.uk/pricing. Free tier is £0. Growth, Premium, and Enterprise tiers are invoiced annually (or monthly where the merchant has selected monthly billing on their account). Invoices are payable Net 30 days from the invoice date, by BACS to the account specified on the invoice. Prices are exclusive of VAT, which is added at the prevailing UK rate where applicable.

Material price changes affecting an active subscription will be notified by email at least 30 days before they take effect, and existing customers retain their current rate until their next renewal.

Enterprise customers receive a separate Order Form or Subscription Agreement setting out the specific commercial terms negotiated for their deal; that document, where executed, prevails over this section in the event of conflict.

3.6 Indemnity

You agree to indemnify ClauseClear against any third-party claim arising from (a) the content of your underlying Terms & Conditions, (b) your operation of your business under those terms, or (c) any inaccuracy in the simpler-terms summary you reviewed and approved. ClauseClear’s liability for the translation step is governed by Section 6.

3.7 Termination

Either party may terminate the merchant relationship at any time. On termination, ClauseClear withdraws the verified badge, removes the public ClauseClear Verified page for the merchant, and deletes or anonymises merchant data within 90 days subject to any retention required by law.

4. Shopper terms

The free /check tool, the public ClauseClear Verified pages (/verify/[slug] and /verify/[slug]/report), and the embed shown on verified merchants’ sites are provided to you on the following basis:

  • The simpler-terms summary is a brief on key elements only. It is not a substitute for reading the merchant’s full Terms & Conditions.
  • Whether or not you read the ClauseClear summary, accepting the merchant’s full Terms & Conditions binds you to everything in those terms, including anything the brief does not cover.
  • Nothing on ClauseClear is legal advice. ClauseClear is not your solicitor.
  • The /check tool is rate-limited (currently five scans per IP per hour) to prevent abuse. Please do not attempt to circumvent the rate limit.
  • Your statutory rights as a consumer under UK law are unaffected by these terms.

5. Acceptable use

You agree not to:

  • impersonate any person or business when using ClauseClear;
  • attempt to scrape, mirror, or reverse-engineer ClauseClear at scale, or interfere with the operation of the service;
  • display the ClauseClear Verified badge on any site or page where the audit is not current and approved;
  • use ClauseClear in connection with any unlawful activity;
  • submit Terms & Conditions that you do not have the right to submit, or that contain any malicious code.

6. Liability

To the extent permitted by law:

  • ClauseClear is provided “as is” and we make no warranty that the service will be uninterrupted, error-free, or fit for any particular purpose.
  • We are not liable for any loss or damage arising from a shopper’s decision to enter into a contract with a merchant after viewing a ClauseClear summary, badge, or report. The full Terms & Conditions remain the binding document.
  • We are not liable to any merchant for losses arising from a regulator’s view of the merchant’s underlying Terms & Conditions. ClauseClear translates and flags; it does not certify legal compliance.
  • For paid services, our aggregate liability for any twelve-month period is capped at the fees paid by the merchant in that period.
  • We do not exclude liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded under English law. Consumer statutory rights are unaffected.

7. Privacy and data processing

Personal data is processed in line with our Privacy Policy. The Privacy Policy describes what we collect, why, how long we keep it, and your rights under UK GDPR.

Where ClauseClear processes Personal Data on behalf of a merchant Customer (e.g. their published Terms & Conditions text, their administrators’ contact details), our standard Data Processing Agreement (DPA) applies in addition to these Terms, governing roles, security, subprocessors, breach notification, and data return / deletion under Article 28 UK GDPR.

The current list of subprocessors is at /subprocessors; the operational summary of security measures is at /security.

8. Changes

We may update these terms from time to time. Material changes affecting merchants will be notified by email at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

9. Governing law

These terms, and any dispute arising out of or in connection with them, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to your statutory rights as a consumer (which may include the right to bring a claim in your local courts).

10. Contact

Questions about these terms? hello@clauseclear.co.uk.